Need Remote Desktop Support?

If you use one of our accounting software products, we can easily help fix installation problems or configuration issues.

STEP 1: Download remote desktop
This is super easy. Click the Download button to download the support software

STEP 2: Run the remotesupport.exe download
Once the remotesupport.exe is downloaded, you can double-click on it to run it on your PC.
STEP 3: If prompted, Allow Remote Desktop
After running the program, Windows may ask you to allow access or allow this app to make changes to your device. Click the Allow Access button or Yes.
STEP 4: Provide us Computer ID and Pin
Once the Remote Desktop program is running on your PC, you'll need to provide the two numbers shown below to an iBrain support person. Call us at 800-322-4650 or email us at DO NOT give these codes to anyone else.