STEP 2: Run the remotesupport.exe download
Once the remotesupport.exe is downloaded, you can double-click on it to run it on your PC.
STEP 3: If prompted, Allow Remote Desktop
After running the program, Windows may ask you to allow access or allow this app to make changes to your device. Click the Allow Access button or Yes.
STEP 4: Provide us Computer ID and Pin
Once the Remote Desktop program is running on your PC, you'll need to provide the two numbers shown below to an iBrain support person. Call us at 800-322-4650 or email us at firstname.lastname@example.org. DO NOT give these codes to anyone else.